Virtual Office FAQs

Our Virtual Office (aka Virtual Mail) plan provides an address for receiving mail, packages, and establishing a business presence in Gilbert, AZ.

You can sign up for a Virtual Office Membership here

Businesses looking to establish themselves in Arizona
Businesses that are based somewhere besides Gilbert, AZ that would like to establish a presence here, use Virtual Offices. You can then stop using your home address as your business address. Your prospects and clients are Googling your address, and they're finding your home. There is nothing wrong with that, but it doesn't really paint the picture of a thriving, legitimate business, and it can cost you. 

Modern Day Road Warriors
A rather new use case for Virtual mail is for those who spend their time on the road in Recreational Vehicles (RVs), motorcycles, or long-distance hikers, but need to keep a mailing address established using virtual mail.

Businesses that aren't open during traditional delivery times
Some business are not traditional 9am-5pm business. We accept your mail and packages, you pickup from us between 830am and 430pm (Monday - Friday)

Transitional Families and Individuals
Moving from Missouri, California, Illinois (or anywhere for that matter) to Arizona? But you're staying in temporary housing until you purchase that perfect home or find that perfect condo? That's where we come in. Your mail comes to The Works, regardless of where you're currently residing.

Over the Road Truck Drivers
When you spend days or weeks away from your home and mailbox, mail can get out of control. The last thing over the road trucker drivers want is to come home to a slew of unpaid bills, a Juror Summons, Certified letters, and other important documents that have been sitting in their mailbox for several weeks. 

Privacy Proponents
If you have deliveries that you don't want family or roommates to intercept at your home address, Virtual Mail is your answer.

Schedule a Tour of The Works to see what goes on over here at 1525 S. Higley Rd, Suite 104, Gilbert, AZ 85296

You will be notified via our Nexudus Passport app and by email when your mail arrives indicating that you have received a letter or package. This notification will include an image of your mail.  That way you don't make a trip over to pick up junk mail (when you were expecting a check 😄)

You may also direct us to discard, scan, shred, or forward your mail.

Get Nexudus Passport here (iOS or Android)

Mail can be picked up Monday-Friday between 8:30 am-4:30 pm (Excluding Holidays) at 1525 S Higley Rd, Suite 104, Gilbert, AZ 85296

You do not need to pick up your mail the same day it arrives. We store your mail for safekeeping until you can get here. Please pick up your mail within 5 business days though so we can maintain acceptable storage levels. 

Membership for Virtual Offices at The Works - Gilbert is $55/month (Billed on the 1st of every month). Membership includes 2 pickup individuals for 1 company name. If using a dba, please let us know the dba name before starting your membership.  Memberships that start on a date other than the 1st of the month are prorated for the remainder of the partial month.

Your plan includes 1 company name with 1 dba (if needed). If you run multiple companies, each additional company is +$10/month.

Ready to get started? Contact us today.

Yes! In Fact, if Google sends a verification code postcard to The Works, we will notify you so that you can confirm 1525 S. Higley Rd, Suite 104, Gilbert, AZ 85296 as your physical address.

Schedule a Tour of The Works to see what goes on over here at 1525 S. Higley Rd, Suite 104, Gilbert, AZ 85296

Yes, we are not equipped to accept palletized deliveries, bulk goods, or large packages.  Our facility and Virtual Mail plan is geared toward envelopes and small/medium-sized packages.

Large package Considerations: 

• Packages of 100” or larger girth (girth = length, height, width) must be picked up within 1 business day. Large packages not picked up by members within 1 business day are subject to storage fees
• Pallets – TWG is not equipped to accept palletized shipments or perishable products.

Yes!  Although Conference Rooms are not included with a Virtual Office Membership, you can check availability, schedule, and pay for the use of one of our two conference rooms here.   

If you don't need a conference room, but need a place to work for the day.  Check out our Day Pass.  All Virtual Office members get a Free Day Pass each month. That's a $29 value.

You can spend anywhere from an hour to a full day (8:30 am to 4:30 pm) with us.  Book a Day Pass here.

When mail arrives for you, we will notify you by email and the Nexudus Passport app on the same business day that it arrives. 

Please pickup your mail within 10 business days. We're staffed from 830am to 430pm M-F excluding US Holidays.

Alternatively, you may opt to have us perform these action for you:

• Discard this letter or package (Free)
• Scan and discard the original, email me the scan ($3.50 for up to 20 sheets of paper scanned, $4.00 for 20+ sheets of paper scanned will be added to your next invoice)
• Scan and keep in my box, email me the scan ($3.50 for up to 20 sheets of paper scanned, $4.00 for 20+ sheets of paper scanned will be added to your next invoice)
• Scan and then shred this document, email me the scan ($3.50 for up to 20 sheets of paper scanned, $4.00 for 20+ sheets of paper scanned will be added to your next invoice)
• Shred this item - Do Not Scan ($2.00 will be added to your next invoice).We're unable to shred bound items (books, most catalogs, etc)

Requests submitted during off-hours will be fulfilled the following business day. 

You can have your account setup within 15 minutes.  Signup is quick and easy.  Submit the 3 document below to finalize your membership.

Required Documents for Virtual Office Membership

1. Completed USPS Form 1583 
2. 1 photo ID such as U.S. State/Territory/Tribal Driver’s or Nondriver’s ID Card1 / Uniformed Service ID / Passport / Certificate of Naturalization / U.S. Access Card / U.S. Permanent Resident Card / U.S. University ID Card / NEXUS Card  
3. 1 address ID such as a utility bill with an address that matches the address in section 11b–11f on the Form 1583

Yes. You can authorize others to pick up mail on your behalf.  We'll need to know the name of the individual before they pickup your mail. They'll need to provide Identification prior to receiving your mail.